Front Office Manager

The Ravenport Resort is looking for a passionate, professional, and driven individual who thrives in a fast-paced hospitality environment and is committed to providing outstanding customer service.

This is a hands-on leadership role that requires a strong presence in the lobby and behind the desk.

Key Responsibilities

·        Lead, motivate and manage the Front Office team to consistently deliver high standards of guest service.

·        Oversee all front office operations, including guest check-in/check-out procedures, ensuring smooth and efficient service.

·        Set and maintain service standards aligned with our 4-star quality expectations and ensure all team members are trained accordingly.

·        Collaborate daily with all necessary departments to proactively address operational issues.

·        Foster a culture of accountability and excellence, setting clear performance expectations and providing ongoing coaching and feedback.

·        Analyse operational challenges and implement effective solutions to enhance service delivery.

·        Manage staffing levels to meet guest needs, operational demands and financial targets through strategic planning.

·        Ensure full compliance with Health & Safety and statutory regulations.

·        Maintain a visible and approachable presence in the department, leading by example.

·        Recruit, train, develop and retain a high-performing team.

Candidate Profile

The ideal candidate will demonstrate:

·        Proven experience in a front office leadership role within a 4-star hotel in the Irish market.

·        Strong leadership capabilities with a track record of effective team management.

·        Exceptional attention to detail and a proactive, solution-focused mindset.

·        Clear and professional communication skills, both verbal and written.

·        Familiarity with high-volume hotel operations and the ability to thrive in a dynamic environment.

·        Proficiency in Hotsoft or comparable property management systems.

·        The ability to remain composed and perform effectively under pressure.

·        A genuine enthusiasm for hospitality and delivering outstanding guest experiences.

·        Emotional resilience and professionalism in fast-paced or challenging situations.

·        Excellent interpersonal skills, with the ability to build positive relationships with guests, colleagues, and management.

·        A confident, hands-on leadership style rooted in integrity and accountability.

·        The ability to inspire, support, and guide the front desk team in achieving service excellence.

·        A strong sense of ownership and responsibility for front office operations.

Employee Benefits

·        Competitive salary

·        Staff Discounts on accommodation in our Sister Properties

·        Health Insurance Contribution and Pension Contribution

·        Discounted Spa treatments & Products

·        Free parking

·        Meals during shifts