Warranty Administrator

Wexford Car Centre is now recruiting for a Warranty Administrator. If you have the ability to work in a fast-paced, ever-changing industry, this could be the ideal career opportunity for you. Please apply with your CV and cover letter.

Warranty Administrator – Role Purpose

• Maintain warranty documentation and ensure full compliance with manufacturer warranty standards.

• Process all warranty claims using the appropriate systems.

• Update the warranty register, recording all claims submitted and credits received.

• Apply for goodwill or prior approval authority codes where required.

• Monitor all claims, correct any discrepancies, and liaise with the manufacturer when necessary.

• Notify the Parts Department regarding any returnable parts.

• Discuss any rejected claims with the Service Manager.

• Highlight and review any shortfalls or overpayments with the Service Manager.

• Carry out documented self-audits every quarter and review findings and corrective actions with the Service Manager.

• In the event of a recall, contact all customers listed on the recall register, follow up where required, and update the register once completed.

• Compile and prepare monthly warranty reports.

Skills Required

• A full, clean driving licence

• Strong attention to detail and the ability to stay focused on tasks

• Strong IT literacy

• Motivation, teamwork, and excellent interpersonal skills

• Good written and verbal communication skills

• Professional appearance and presentation suitable for a franchise environment

• Excellent organisational and time-management skills

• Ability to accurately record and manage relevant information

• Ability to understand technical information and explain it clearly to customers when required