Office Manager

Purcelloleary are recruiting for our client a prestigious hotel located in Co. Wexford, has a fantastic opportunity for an established Front Office Manager.

Head Receptionist role

 

Customer service is an integral part of the culture within the business and as the front desk is the first point of contact, we are looking for a manager to continue the first-class experience we currently offer. If you are a really ambitious leader, want to train and mentor your team while upholding the great values and positive culture within the property this is the ideal job is for you.

 

Job description for the Head Receptionist role

 

To take full responsibility for the front office and reservation team.
Oversee group reservations and enquiries.
Ensure all guest enquiries and requests for bookings are dealt with promptly, courteously and efficiently.
Ensure the day-to-day Front Office operations are carried out in line with Department and Hotel standards.
Attend weekly HOD meetings.
To ensure all guest requests are dealt with promptly throughout their stay.
Review Brand Customer Service feedback targets and implement corrective action if / as required.
Maximise room revenue, occupancy percentage and revenue par through yield management, revenue analysis and tracking.
Responsible for reception and reservation roster.
Oversee room allocations, requests.
Ensure awareness and compliance with all Health & Safety work practices.
Ensure support of the organisational core values at all times.
Motivate the Team Members towards achieving the Sales targets for Front Office
Liaise with the Revenue and Sales Manager in maximizing Front Office sales.
Motivate the team members towards upselling and yield management.
Liaise with accounts to ensure all billing is correct.
Assist with Front Desk activities / guest queries and check in / out of guests.
Job specification for the Head Receptionist role

 

3 years Front Office management or supervisor experience essential
Reservation and revenue experience essential
Hotsoft and Avvio experience desirable.
The ideal candidate must have a professional and friendly approach and must be focused on providing excellent customer service with a minimum of 3 years’ experience on a high-volume reception desk, preferably with hotel experience. They must be a team player and have the ability to multitask. The ideal candidate should be passionate and enthusiastic about the role, enjoy interacting with our guests and have a “can do” attitude to develop their knowledge and skills within their profession.

 

Our aim is to ensure our guests’ needs are met to the highest standards and if you believe you are the ideal candidate and can help us achieve this, we would be delighted to have you on our team.

 

Why work with us

 

Competitive salary
Free membership to the Leisure Club
Free uniform
Meals on duty
Team Member Bonus Programme
Ongoing training & development
Bike to work scheme available
Pay: €36,000.00-€38,000.00 per year