Member Service Officer/Clerical officer(Credit Union)

Job Description:

We are hiring for a Part-Time or Full-Time MSO for a Credit Union in Co Wexford / Co Wicklow

Duties and Responsibilities

· Act as teller/cashier including balancing own till and float daily

· Process Transactions on members accounts

· Post information as appropriate to member accounts

· Set up membership and all sub accounts on the system of record

· Assist members with setting up EFT, Direct Debit and Standing Order payments · Take loan applications in an efficient manner to ensure loans officers have all relevant information enabling them to make an informed decision

· Assist members complete relevant loan documents making them aware of the conditions of the agreement and of their consumer rights.

· Pay out loans to members ensuring all pre-conditions have been fulfilled

· Deal with over-the-counter/telephone enquiries courteously and efficiently

· Direct members to other credit union personnel as appropriate

· Issue documentation and items of general information to members and nonmembers as directed/required

· Take reasonable steps to ensure that where possible any problems are solved on the day on which the problem arises

· Ensure you have a full awareness and understanding of all products offered by the Credit Union to the extent that you could identify when they might suit a member’s requirements, be confident to promote them with members and be able to answer any questions surrounding the product.

· Prioritise tasks according to urgency

· Deal with all filing/scanning of correspondence, member documentation etc

· Ensure all documentation is signed where required

· Ensure member information is accurate and kept up-to-date.

· Manage communication in an accurate and efficient manner as required

· Open and distribute post

Skills and experience required

· Ideally have minimum 2 years’ experience in the financial services industry

· Ideally have personal lending experience at a junior level.

· A passion for customer service and continuous improvement

· Be willing to obtain any required / relevant qualifications to support the role

· Excellent communication and interpersonal skills

· Excellent attention to detail

· Flexibility will be required in relation to hours and place of work to meet the needs of the role. Saturday hours are required as a minimum. Multiple Branch work possible.

Must have access to your own Transport.

Job Types:

Full-time, Permanent Benefits:

Experience:

Credit union: 1 year (preferred)
Loan Admin experience, Desired but not essential

Willingness to complete/Start the QFA required.

CV’s to Aidan@prorecruitmentireland.ie

Job Types: Full-time, Permanent

Benefits:

Bike to work scheme
Company pension
Flexitime
On-site parking
Work Location: In person