Customer Service Administrator

Gallagher is one of the world’s largest insurance and risk management firms and offers a large range of products and services, and we are thrilled to bring these to Ireland.

If you would like to work for Gallagher in Ireland and grow your career, this role may be for you! We are looking for a full-time Customer Service Administrator in our Wexford or Kilkenny office.

The ideal candidate:

• Excellent communication and organisation skills with a proven track record in a busy customer service/office administration role.
• Experience using Microsoft Office is essential. Experience using Relay is an advantage.
• Excellent time management and the ability to multi-task in a fast-paced, customer focused environment.
• Self-motivated, enthusiastic, and team focused with strong attention to detail and a professional, can do attitude.

Key Responsibilities:

• Manage a busy telephone system providing excellent customer service, always ensuring customer satisfaction; Inclusive of inbound, transfer, and call back management for all calls.
• Support the team with customer service queries to enhance sales opportunities and perform general office administration.
• Handling and processing of cash, card, and cheque payments.
• Perform general office administration.
• Co-ordination of all inbound and outbound post, including collection, preparation, and delivery to depot.
• Petty cash management and office supplies ordering as required.

Our Benefits include:

• Company paid Maternity/Paternity Leave
• Employer Contribution Pension Scheme
• 35 hour work week (9 to 5, Monday to Friday)
• Additional annual leave based on length of service
• Death in Service benefit
• Career development opportunities
• Funded insurance exams
• Continued Professional Development