Accommodation Manager

We are now seeking a full time experienced and highly motivated Accommodation Manager to join our award winning 5 star spa. The Accommodation Manager will be responsible for the managing and developing of a dedicated team and maintaining the highest of standards of housekeeping through out the properties bedrooms, public areas and spa. The candidate will also be responsible for the running of our in-house laundry which provides the highest standard of linens and towels for the entire property. To be successful in this role the ideal candidate must have previous supervisory or managerial experience in a busy 4* or 5* property.

The Candidate:

• Must have a minimum of 3 years supervisory or Manager experience in a 4* or 5* Hotel
• Must have experience with the running of a laundry
• People management skills – the ability to lead and motivate
• An eye for detail & high Standards
• Good financial awareness with ability to manage costs, budgets, wages and Kpi reports.
• Excellent customer service skills
• Excellent communication skills
• The ability to prioritize & multi-task
• A passion for delivering exceptional levels of guest service

Main Duties:

• Interview, select, train and supervise Accommodation staff to ensure the efficient operation of the department.
• Ensure consistency of five-star experience through consistent monitoring of standard operating procedures and ensure adherence to these standards by regularly and fairly holding staff accountable for their performance.
• Ensure adequate staffing levels and schedule and direct staff in their work assignments.
• Organise and conduct pre-shift and departmental meetings communicating any pertinent information to the staff, such as room occupancy, special requirements and VIP needs.
• Liaise with Front Office regarding room moves, VIP guests, special needs and act on any information given.
• Issue keys, room lists, accommodation assistant check lists and cleaning schedules to accommodation staff at the beginning of shift and collect and check them at end of shift.
• Check all work given to the Accommodation Supervisors, Assistants, Linen Porters and Maintenance throughout the day to ensure standards are being adhered to.
• Inspection of guest rooms, public areas, ensuring all areas meet the hotel’s five-star standard of cleanliness, maintenance and presentation.
• Ensure all maintenance work in Suites and public areas is rectified prior to releasing rooms back to front desk.
• Ensure that company standards for guest services, décor, and housekeeping services are met or exceeded.
• Regular stocktakes and maintaining a par stock levels of stationary, linen and amenity requirements in order to ensure consistency in standards.
• Preparation, implementation and renewal of SOPs, risk assessments and health and safety relevant to the department
• Ensure all supply storage areas are clean, tidy and well maintained.
• Maintain strong budget awareness and possess an understanding of revenue and expense detail and the ability to manage costs effectively, reflected in KPI meetings
• Ensure that all orders are entered into the company ordering system.
• Maintain a strong rapport with all departments in particular Front Office and ensure that guest needs and satisfaction are consistently prioritised.
• Attend daily & weekly meetings or briefings as required by Management.
• Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel which can include day, evening or weekend shifts.

Benefits Package:

• Excellent work environment
• Provision of uniforms
• Meals on duty
• Training Plans
• Employee recognition awards
• Employee assistance programme
• Discounted rates within the group

Job Type: Full-time