Senior Claims Handler

Zurich Insurance Europe AG, Ireland Branch is looking for a Senior Claims Handler to join our Claims Team based in Wexford. The Claims Teams, based across both Wexford & Blackrock, are responsible for meeting the Insurance needs of our customers through both our broker and direct channels.

Reporting to a Team Coach, the claims handler will be required to work closely with both first and third party claimants and other internal operations, such as Underwriting, Finance, and Sales & Distribution to ensure all areas of the business are managed according to the Zurich Way of Claims and within handling authority levels.

This role may be available part-time or full time. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full-time.  Please talk to us at interview about the flexibility you may need.

As a Senior Claims Handler your main responsibilities will include, but not necessarily be limited to, the following:

• Managing a portfolio of material damage claims.
• Proactively manage a portfolio of cases to achieving a settlement, within the designated personal authority level, in line with established standards, procedures, and guidance provided.
• Demonstrate an advanced standard of technical claims competence for handling moderate to high complexity material damage claims.
• Drive cases to a timely and accurate resolution, with an absolute focus on customer service, indemnity, and expense.
• Manage key internal and external relationships to ensure all key stakeholders are informed on relevant file updates.
• Provide a high standard of customer service and adherence to legal and regulatory requirements.
• Drive efficient and effective claims management processes by utilising Industry leading telematics technology to achieve better outcomes.
• Strive for continuous improvement on claim file handling with feedback and support through the Quality Audit processes.
• Liaise with Customers, Brokers, Company Service Providers and Claimants in person, by telephone and by written correspondence.
• Responsible for relationship management of both first and Third Party Claimants.
• Implement agreed technical standards, controls, practices and procedures, thereby maintaining claims discipline.
• Ensure any issues arising are dealt with in accordance with Zurich standards and that where appropriate issues escalated in a timely fashion.
• Comply with the Minimum Competency Code, Consumer Protection Code and any other relevant regulations.

As a Senior Claims Handler your skills and qualifications will include:

• 3 years plus industry knowledge
• Holds or is working towards relevant professional qualifications i.e. CIP, MDI, ACII
• Excellent technical insurance knowledge
• Strong decision making and sound numeric skills
• High level of interpersonal and communication (verbal/written) skills
• Experience in the engagement of suppliers and external vendors
• Desire to learn and be flexible to business change
• Ability to recognise, understand and adhere to appropriate legislative regulations

Primary work location is Wexford based but occasional travel may be required to other Zurich locations.

If you value an exciting and varied working environment and meet the above requirements, then our recruiter is looking forward to receiving your application by clicking on the button “Apply online”.