Service Advisor

Wexford Volkswagen is one of the Wexford’s most established franchise dealerships, and our aftersales department is the engine room of the business. We’re looking for a Service Advisor who understands that great service isn’t a transaction — it’s a relationship.

This is the role that sets the tone for every customer’s experience with us. You’ll be the calm, capable voice on the phone, the friendly face at the desk, and the connective tissue between our customers and our workshop. If you take pride in doing things properly, you’ll fit right in.

We’ve recently completed a full refurbishment of our showroom and staff facilities, and we’re investing seriously in the team behind the brand. There’s genuine momentum here, and room to grow with us.

What you’ll be doing

Welcoming customers and guiding them through the service journey with confidence and clarity

Booking vehicles in for service, maintenance, and repair — accurately, first time

Acting as the bridge between customer and workshop, keeping communication clean on work scope, timelines, and costs

Preparing transparent estimates and invoices that customers can trust

Managing updates, follow-ups, and the small details that turn a one-time visit into a long-term relationship

Supporting the Aftersales Manager in keeping the department running smoothly

What we’re looking for

Previous experience as a Service Advisor or in a comparable customer-facing role

Excellent communication skills — written, spoken, and the underrated skill of listening

Comfortable on DMS/CRM systems and with the administrative side of the role

Composure under pressure and the ability to juggle a busy day without dropping the standard

A genuine service mindset and a team-first attitude

Full, clean driving licence

What we offer

Competitive salary, DOE, with performance-related bonus

Matched pension contribution

On Site parking / carwash

Bike to work scheme

Christmas Voucher

Structured training and clear career progression within a growing group

A professional, supportive team and a recently refurbished working environment

The chance to build a long-term career with a dealership that’s investing in its people and its future

If this sounds like your kind of role, send your CV and a short cover note telling us why.

Wexford Volkswagen — where the standard is set at the service desk