Service Advisor

Job Title: Service Advisor

Location: BYD Wexford

Salary: Competitive package

Benefits: Company Pension post-probation

Here at BYD Wexford, we have a great opportunity for an enthusiastic and motivated individual looking to kick-start or develop their career in the motor industry.

This position is ideal for someone who has a genuine interest in cars and enjoys working with customers. As a Service Advisor, you will be responsible for providing an excellent customer experience throughout the service and repair process, from booking vehicles in through to completion.

The Successful Candidate

Ability to work in a fast-paced environment.

Excellent organisational and time-management skills.

Ability to work effectively as part of a team and independently when required.

Willingness to learn and develop within the motor industry.

Previous customer service experience.

Full driving licence is an advantage.

Passion and interest in cars.

Highly organised and detail-oriented.

Excellent communication and teamwork skills.

Self-motivated and able to use initiative.

Professional and approachable manner.

Key Tasks – Service Advisor

Booking customers’ vehicles into the service department and accurately recording customer requirements.

Providing exceptional customer service and creating customer confidence throughout the service experience.

Greeting customers professionally and ensuring a high standard of courtesy and efficiency at all times.

Accurately recording and updating customer and vehicle information on the dealership system.

Preparing job cards with clear and accurate details of the work requested.

Liaising with technicians to ensure all requested work is completed to the required standard.

Keeping customers informed of the progress of their vehicle throughout the day.

Contacting customers to discuss any additional work identified and obtaining the necessary authorisation.

Preparing accurate estimates and invoices for customers.

Ensuring all work carried out is correctly documented and charged.

Carrying out vehicle health check and service recommendations with customers.

Handling customer queries and complaints professionally and efficiently.

Maintaining regular communication with customers and providing updates on the status of their vehicle.

Ensuring vehicles are ready for collection at the agreed time and that customers are fully informed of any work completed.

Following up with customers after servicing and repairs where required.

Working closely with the Aftersales Manager and workshop team to ensure the department operates efficiently.

Assisting with any additional duties required by the Aftersales Manager.

What You Will Get in Return

Competitive salary.

Achievable bonus scheme.

Excellent work/life balance.

Progression opportunities.

Branded BYD training.

Positive and supportive working culture.

20 days annual leave + bank holidays.

If you think you would be suitable and would like to become part of a progressive working environment with excellent opportunities for development, we would love to hear from you.