Food & Beverage Duty Manager

Crown Quarter are seeking an experienced and energetic Food & Beverage Duty Manager to join our vibrant and dynamic team. This is an exciting opportunity for a hospitality professional who is passionate about delivering exceptional guest experiences across both food and beverage operations.

The successful candidate will play a key leadership role in overseeing the smooth running of operations. This role requires full flexibility, with availability for both daytime and evening/late-night shifts, including weekends.

Key Responsibilities

Operational Leadership

• Oversee all food and beverage operations, ensuring seamless coordination between bar and floor teams.
• Maintain the highest standards of service, presentation, and operational efficiency at all times.
• Lead service during busy periods, supporting both restaurant and bar operations as required.

Team Leadership & Support

• Supervise, manage, motivate, and support team members.
• Provide on-shift coaching and guidance to ensure a positive, productive work environment.
• Assist in training new team members in service standards, operational procedures, and guest service excellence.

Guest Experience

• Ensure every guest receives exceptional service, whether dining or enjoying drinks.
• Handle guest queries, feedback, and complaints professionally and promptly, ensuring swift resolution.

Service & Operational Standards

• Ensure consistency in all service standards.
• Monitor food quality, beverage presentation, and overall guest satisfaction during service.
• Coordinate with kitchen and bar teams to maintain smooth communication and timely service flow.

Health, Safety & Compliance

• Uphold all health, safety, hygiene, and HACCP standards across food and beverage areas.
• Ensure that all team members adhere to all legal requirements, including licensing laws and food safety regulations.

Cash Handling & Administration

• Oversee end-of-shift cashing up, financial reconciliation, and reporting.
• Monitor stock levels and report shortages or discrepancies to management.

Communication

• Communicate clearly and effectively across departments, ensuring all teams are informed and aligned.

Candidate Requirements

Experience: Minimum of 3-5 years’ experience in a hospitality supervisory or management role, ideally within a combined food and beverage environment.

Food & Beverage Knowledge: Strong understanding of operations, and guest service standards.

Leadership Skills: Ability to lead, motivate, and support diverse teams in a busy environment.

Customer Focus: Passionate about delivering exceptional service and memorable guest experiences.

Communication: Excellent interpersonal and communication skills.

Organisation: Strong multitasking skills and the ability to remain calm under pressure.

Flexibility: Must be available for day shifts, evening shifts, late nights, and weekends

Why Work With Us?

As part of the Crown Quarter team, you’ll enjoy:

• Meals on duty
• Discounted accommodation rates in our sister hotels
• Ongoing training and professional development
• Company events and team engagement activities
• Christmas Savings Scheme