Senior End User Support Technician

Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.

As a Senior End User Support Technician , you will provide higher-level technical support to customers through in-person interaction five days a week in the office. You will assess the nature of the system or service issues and resolve technical or sophisticated support problems through use of independent judgment and advanced problem-solving skills. Additionally, you will maintain a log of system issues and convey customer feedback to junior staff to further help with their skill development. You must possess a high level knowledge of the organization’s products and services, as well as an ability to provide technical guidance to junior and intermediate technicians.

What you will do

• Oversight of the setup & configure laptops, mobile phones, monitors, printers and other IT-related systems in accordance with our established standards.
• Provides Tier 3/Advanced Installation End User Computing devices in offices and cubes and Level 3 support of conference room technology (Audio/Visual kits).
• Installation of complicated equipment within agreed service levels
• Lead the creation of troubleshooting documentation and runbooks.
• Share working knowledge of regional findings with the global End User Computing team.

What experience you need 

• Strong experience collaborating with multiple stakeholders and resolving advanced diagnostics
• Bachelor’s degree in a relevant field strongly preferred with equivalent experience
• Demonstrated experience assessing the nature of system or service issues and resolving technical or sophisticated support problems through independent judgment and advanced problem-solving skills
• In-depth knowledge of our systems and technologies, including cloud knowledge and security protocols
• Demonstrated skills to oversee small teams and provide guidance
• Cloud Certification Strongly Preferred

What could set you apart

An ability to demonstrate successful performance of our Success Profile skills, including:

• Collaboration – Able to collaborate with multiple stakeholders  locally and globally such as vendor engineers
• Computer and Software Skills – Able to prepare coursework across multiple platform tools.
• Customer Technical Support – Able to prepare training on daily scope tasks.
• Initiative – Identifies common technical issues and takes appropriate action and collaborates  with local organization
• Technical Advising and Consulting – Able to make decisions for other contributors and provide support when needed
• Troubleshooting – Ability to perform and resolve advanced diagnostics for global incidents

The Perks of being a Equifax Employee?

We offer a wide range of company supported benefits including contributory pension, life cover, income protection, healthcare, enhanced maternity and sick pay, 26 days holiday and a day off for your birthday, with the ability to buy and sell and free credit checks. We also offer flexible benefits ranging from cycle to work, discounted travel options, gym membership, dining and leisure discounts, financial & savings plans, mobile discounts plus much more!

We also support personal development and have a range of learning options including our global online learning platform and allow you to bring your whole self to work supported by our Inclusion and Diversity, Wellbeing and Employee Engagement forums.

Are you ready to power your possible? Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!

Who is Equifax? 

At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence. ​​​​​​​

We work to help create seamless and positive experiences during life’s pivotal moments: applying for jobs or a mortgage, financing an education or buying a car. Our impact is real and to accomplish our goals we focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees. Regardless of location or role, the individual and collective work of our employees makes a difference and we are looking for talented team players to join us as we help people live their financial best.

Equifax is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.