Senior Property Claims Handler

Zurich Insurance Europe, AG is looking for an experienced Property Claims Handler to join our Claims Team based in our Centre of Excellence in Wexford on a full or part time basis. The Claims Teams, based across both Wexford & Ballsbridge and are responsible for meeting the Insurance needs of our customers through both our broker and direct channels.

The successful candidate of this contract will be responsible for the administration, and negotiation of a portfolio of property damage claims and other claims-related activities on behalf of Zurich Insurance plc Reporting to the Property Team Lead, the claims handler will be required to work closely with claimants providing excellent customer service and accurate claims advises. Working closely with other internal operations, such as Underwriting, Finance, and Sales & Distribution to ensure all areas of the business are managed according to the Zurich Way of Claims and within handling authority levels.

Your Role

The successful candidate’s responsibilities will include, but not necessarily be limited to the following:

• Managing a portfolio of property damage claims.
• Establish timely, accurate, and consistent reserves and perform ongoing reviews throughout the claims cycle.
• Proactively manage a portfolio of cases to achieving a settlement, within the designated personal authority level, in line with established standards, procedures, and guidance provided.
• Demonstrate an advanced standard of technical claims competence for handling property damage claims in line with policy cover in place.
• Drive cases to a timely and accurate resolution, with an absolute focus on customer service, indemnity, and expense.
• Manage key internal and external relationships to ensure all key stakeholders are informed on relevant file updates
• Provide a high standard of customer service and adherence to legal and regulatory requirements.
• Drive efficient and effective claims management processes by utilising Industry leading telematics technology to achieve better outcomes.
• Strive for continuous improvement on claim file handling with feedback and support through the Quality Audit processes
• Administration, investigation, and settlement of property damage claims.
• Negotiating fair settlement in line with Company standards
• Liaise with Customers, Brokers, Company Service Providers and Claimants in person, by telephone and by written correspondence
• Implement agreed technical standards, controls, practices and procedures, thereby maintaining claims discipline
• Proactively contribute ideas and work for the development of new or enhanced propositions based on technical, customer and distributor insights
• Adhere to Central Bank compliance standards of operating
• Ensure any issues arising are dealt with in accordance with Zurich standards and that where appropriate issues escalated in a timely fashion
• Maintain Claims Records in accordance with regulatory /statutory and internal requirements
• Be flexible to participate in ad hoc projects
• Deliver superior service in the management of your claims portfolio

Your Skills and Experience

Required:

2 years plus industry knowledge
2 years plus experience working within property claims team
Holds or is working towards relevant professional qualifications i.e. CIP, MDI, ACII
Excellent technical insurance knowledge
Excellent numerical and analytical skills
Strong decision making and sound numeric skills
High level of interpersonal and communication (verbal/written) skills
Experience in the engagement of suppliers and external vendors
Desire to learn and be flexible to business change
Ability to recognize, understand and adhere to appropriate legislative regulations

Competencies

Ability to work within a team environment – focused on the achievement of both individual and team goals
Ability to build key relationships with customers internally and externally
Excellent communication skills (both verbal and written)
Strong negotiation skills
A strong team player with a flexible, positive attitude towards work
Strong leadership and delegation skills
Enthusiasm, ambition and innovation
Ability to operate independently
Good research skills
Pro-active with strong problem-solving, decision-making and judgment skills
Excellent attention to detail, including a strong ability to multitask
Ability to prioritise workload and to adapt quickly within a busy environment to ensure we respond effectively to customer needs and expectations
Excellent planning and organisational skills that support a high service standard
All employees are expected to work in accordance with the behaviours laid out in Zurich Purpose and Values.

Additional Information

Primary work location is Wexford. Position is Wexford based but occasional travel may be required to other Zurich locations.

Some benefits include: Training & development opportunities; Staff Pension Scheme; Free on-site parking; Sports and Social Club; Bike to work/Tax Saver; Bicycle Parking & Shower Facilities; Hybrid Working – mix of on site and remote working

If you value an exciting and varied working environment and meet the above requirements, then our recruiter is looking forward to receiving your application by clicking on the button “Apply online”.

Who we are

Zurich is one of Ireland’s leading insurance companies providing a wide range of general insurance and life insurance products and services. The company employs over 1,000 people across its locations in Dublin and Wexford.

Zurich is a strong brand – with our 53,000 employees worldwide form the basis of our success, helping our customers in 210 countries and territories to understand and protect themselves from risk. In order to deliver our services, we offer our employees flexible working models and interesting opportunities for further training & development. As a Zurich employee you benefit from a multitude of advantages as well as a strong culture, characterized by acceptance, diversity and team spirit.

At Zurich, we foster a culture of diversity and inclusion. Our purpose and values are designed to protect, inspire confidence and help our employees reach their full potential. We value and defend what is right and promote opportunities for equity among our professionals, regardless of gender, disability, LGBTQ +, race, ethnicity, generations, belief, etc. Join Zurich and be part of this culture. Together we are committed to delivering on our purpose – Let’s Create a Brighter Future Together!