Website Dynomed Ltd
Better Sleep. Smarter Care. Connected Support.
About Us
Dynomed is a leading innovator in sleep medicine, dedicated to improving the quality of life for individuals suffering from sleep apnea. Our award winning healthcare technologies are used to ensure the effectiveness and comfort of CPAP therapy, ensuring better sleep and improved health for our customers.
Job Overview
We are seeking a highly organized and customer-focused Part-Time Administrator & Customer Care Agent to support our growing team. This role will involve administrative duties, customer support, and ensuring smooth day-to-day operations. The ideal candidate will have excellent communication skills, attention to detail, and a passion for helping customers navigate their journey toward better sleep.
Key Responsibilities
- Provide exceptional customer service via phone, email, and live chat, addressing inquiries related to CPAP therapy.
- Assist with order processing, tracking, and customer follow-ups to ensure satisfaction.
- Maintain and update customer records in the CRM system.
- Handle administrative tasks, including data entry, document management, and scheduling appointments.
- Support marketing and sales efforts by coordinating outreach initiatives and handling inquiries.
- Assist in managing inventory and liaising with suppliers when necessary.
- Work closely with the team to identify and implement process improvements.
Requirements
- Previous experience in administration, customer service, or a related field.
- Strong organizational skills with the ability to multitask and prioritize effectively.
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and CRM systems.
- A proactive approach with a problem-solving mindset.
- Empathy and patience when assisting customers with their sleep-related concerns.
- Knowledge of sleep medicine or CPAP therapy is a plus but not required.
Benefits
- Flexible working hours.
- Opportunity to work in a mission-driven company focused on improving health and well-being.
- Supportive team environment with growth opportunities.
If you are passionate about healthcare, customer service, and organization, we’d love to hear from you! Apply today by sending your CV and a brief cover letter to [email protected]
(Roll opening ~circa May’25)
To apply for this job email your details to hello@dynomed.io
