Personal Lines Account Handler

Gallagher Ireland are part of the Arthur J Gallagher Group, one of the largest insurance brokerages in the world. We are now seeking to add a Personal Lines Account Handler to our team, based in ourDublin or Wexford office. This is a full-time, permanent position.

Gallagher’s team in Ireland have over 100 years of combined insurance experience, we offer business, personal, and financial insurance solutions, protecting what matters most, to the people who matter to us – our customers.

We do our utmost to provide the very best in customer service, niche insurance solutions, and expert advice. Founded by Arthur J. Gallagher in Chicago in 1927, Gallagher has grown to be one of the leading insurance brokerages, risk management, and human capital consultant companies in the
world. With significant reach internationally, our organisation employs over 43,000 people and our global network provides services in more than 130 countries.

How you’ll make an impact

• Handle inbound and outbound sales calls to engage potential clients and convert leads into policies.
• Assess client requirements and recommend suitable insurance products.
• Prepare and present quotes, explaining coverage details and benefits clearly and accurately.
• Follow up on inquiries and quotes promptly to maximise conversion rates.
• Proactively contact existing clients to discuss policy renewals, ensuring continued coverage and customer satisfaction.
• Identify opportunities to upsell or cross-sell additional products or services.
• Manage lapsed or at-risk policies, working to re-engage clients and recover lost business.
• Deliver exceptional service by understanding client needs and providing professional, empathetic support.
• Handle customer queries, complaints, or escalations efficiently and to a high standard.
• Build long-term relationships with clients by ensuring a positive and trustworthy experience.
• Ensure all sales and retention activities comply with regulatory requirements and Gallagher’s internal policies.
• Maintain accurate records of client interactions, quotes, and sales using Gallagher’s CRM system.
• Stay up to date with changes in insurance products, pricing, and compliance requirements.
• Work closely with the Regional Sales Manager and team members to achieve shared targets.
• Contribute to team meetings and share insights or best practices to improve performance.

About you

• Minimum of APA qualification
• Previous experience in a similar role would be an advantage
• Proven ability to achieve sales targets and provide excellent customer service.
• Strong interpersonal and communication skills and the ability to build rapport with clients.
• Persuasive and confident sales abilities, with a customer-focused approach.
• Excellent organizational and time-management skills to handle multiple tasks.
• Problem-solving skills to address client concerns effectively.
• Completion of the appropriate annual CPOD requirement and Maintain Minimum Competency Code
• Proficiency with CRM systems and Microsoft Office Suite.

Rewards and Compensation
On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get. Depending on your job level, these benefits may improve:

• Minimum of 23 days’ annual leave (FTE, pro-rated for part-time colleagues), plus an additional 3 days’ leave for Volunteering
• A defined contribution pension scheme, which Gallagher will also contribute to
• Life Insurance – we’ll pay 4x your basic annual salary
• Income Protection – we’ll cover up to 75% of your annual income
• Family Friendly Policies